Thrive on Customer Success

The difference between good and great? Exceptional customer experience. We help businesses achieve excellence in it.

Fresh start

Starting a new project?

We will cover your customer relations from A to Z: build the finest support crew, find the right tools, and establish best-in-class service protocols.

Audit and excel

Seeking to improve what you have?

Our experts will meticulously assess your customer service framework, pinpoint areas for improvement, and present a strategic plan for success.

How we work?

We kick-start with a 3-months onboarding project at the end of which we will have your top-tier Customer service framework up and running. By that time we will know how it performs and have a clear plan how to excel it.

Audit

We review your current state and needs to understant where we are and what is the goal.

Tailored plan

Here comes our plan to achieve the goal. It's getting exciting — we are half-way there!

Implementation

We set up tools, hire people, and build processes. All moving parts are brough together and start to work!

Assessment

Your brand new customer service framework is fully working! Time to see what we can improve and strategize the plan for the future.

Why partner up with Hazerim?

We come from different backgrounds — customer support, game and software development, game journalism, community management, game design.

What binds us is not just our extensive industry experience, but a shared vision and a collective commitment to make it a better experience for the players and publishers alike.

Tailored to your needs

We helped both emerging startups and established industry leaders to succeed in customer service. We know the right approach to any.

Recognized by the best

Our customer support projects has been recognized by top customer service platforms as one of the best in class for outstanding customer service.

Peace of mind for you

Building and navigating customer experience can often feel like sailing in stormy seas—unpredictable and full of hidden challenges. With our expertise, you're guaranteed a steadfast captain at the helm.

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Hazerim

Hazerim Interactive Entertainment, UAB
Company code: 304843912
VAT code: LT100011788718